What’s your return policy?

Return Policy

US Domestic Customers

If for any reason you are not satisfied with your purchase, you may return it to us at any time for a full refund. Butterheadz will not cover the cost of return shipping.

If a US domestic item does not arrive due a USPS problem, we will offer full money back or a replacement. If an item is marked as “delivered” by USPS and the customer cannot find it, we do not offer money back.

International Customers

We do not offer refunds for international orders, because the costs of shipping may be more than the product itself.

If an international shipment does not make it through US customs, we offer full money back. However, if the shipment passes through US customs but is held by foreign customs or a foreign delivery service loses a package, we do not offer money back.

If an item makes its way to a U.S. export center, such as New York, NY or Miami, FL, it is viewed as having passed to a foreign delivery service, even if no further update is made

 

Return Procedure

If you would like to return an item, please send it to: KrazyVibes LLC 111 Woodlyn Ave. Willow Grove PA. 19090.  Once you have mailed the item, please email the tracking number to info@krazyvibes.com  We will issue a refund as soon as we see movement on the package.

The customer is responsible for paying for and printing the return mailing label.

 

Refund Method

If you need a refund, Butterheadz  will refund your payment in the way it was originally transmitted to us.  For instance, if you paid by credit card, your money will be refunded to your credit card.  The refund normally clears within a few hours.

 


Do you ship over seas and to P.O. boxes?

Shipping Policy

We have a maximum of one business day handling period for all of our orders.  If you order a product from us, it will ship out within one business day.

We currently ship only via USPS First Class.

We do not have control over how quickly they deliver packages, but our packages typically arrive anywhere in the US within 3 business days, and arrive internationally within 2 weeks.  Sometimes, due to customs issues, international orders may take longer than the expected amount of time.

This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.


 

Refund Method

If you need a refund, Butterheadz  will refund your payment in the way it was originally transmitted to us.  For instance, if you paid by credit card, your money will be refunded to your credit card.  The refund normally clears within a few hours.

 



Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. Please call 1 (844) 714-1956

This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.


 

Return Procedure

If you would like to return an item, please send it to: KrazyVibes LLC 111 Woodlyn Ave. Willow Grove PA. 19090.  Once you have mailed the item, please email the tracking number to info@krazyvibes.com  We will issue a refund as soon as we see movement on the package.

The customer is responsible for paying for and printing the return mailing label.

 

Refund Method

If you need a refund, Butterheadz  will refund your payment in the way it was originally transmitted to us.  For instance, if you paid by credit card, your money will be refunded to your credit card.  The refund normally clears within a few hours.

 


Do you ship oversees and to P.O. boxes?

Shipping Policy

We have a maximum of one business day handling period for all of our orders.  If you order a product from us, it will ship out within one business day.

We currently ship only via USPS First Class.

We do not have control over how quickly they deliver packages, but our packages typically arrive anywhere in the US within 3 business days, and arrive internationally within 2 weeks.  Sometimes, due to customs issues, international orders may take longer than the expected amount of time.